Culture

Pledge

Arita New Valve (Huangshan) Co.,Ltd. has always adhered to the quality policy principle of "pursuing excellence, continuous improvement, quality first, and customers first". The company aims to meet customer needs and is willing to jointly promote cooperation between the two parties through its own efforts to provide customers with high-quality products. High-quality products and excellent services ensure that users can buy with confidence and use them comfortably.

Quality promise 

1. Product design, manufacture, assembly, inspection and related processes strictly implement the ISO9001/14001 international management system standards.

2. Arita New valve products are all designed, manufactured and inspected according to relevant national and industry standards, and special products can be developed according to user requirements to meet user needs.

Pre-sale service

Arita New Valve has the most comprehensive and professional technical team, which can conduct technical discussions and exchanges on product categories, structure, performance, technical indicators, product selection, etc. according to the requirements of users. Non-standard product design, troubleshooting and early technical common Failure analysis and prediction.

In-sale service

Attentive and thoughtful service is as important as the continuous innovation of product technology. High-quality products and high-quality services can truly reflect the advantages of Arita New valve brand. In the process of cooperation, abide by the contract, supply on time with quality and quantity, and keep in touch and communicate with users at any time. During the installation or use of the product, training and guidance on product performance, installation and debugging, troubleshooting and maintenance can be provided free of charge. For special or customized special products, professional and technical personnel can be assigned to visit the site for service.

After-sales service

Arita New Valve implements a complete user file and full service system. Each user assigns a professional project manager to provide free technical consultation, installation guidance, tracking services and related consulting services, so that users can truly experience the advantages of professional services.

1. From the date of supply, the products provided by Arita New Valve have a warranty period of 12 months under normal use conditions. During the warranty period, products that are confirmed to be defective due to manufacturing reasons and affect the use of the products will be implemented. Three Guarantees Service.

2. The damage to the product caused by the user's transportation, loading and unloading, storage, unauthorized disassembly of the product or improper maintenance is not within the scope of the Three Guarantees. In case of improper use or outside the warranty period, the company will implement life-long technical service for the product, and only charge the cost of accessories.

3. If users find product quality problems or service complaints, the company will guarantee to arrive at the scene within 24 hours according to the distance and distance of the journey after receiving the letter from the user, so as to ensure that the user is satisfied.

4. The company promises to quickly provide maintenance services at the best price after the expiration of the warranty period, and send technicians to the buyer's site to provide technical services at the buyer's request.

5. The company has sufficient supply of goods, complete varieties, abundant accessories, and strict emergency plans and measures, which can timely solve the temporary emergency needs of users.

6. During the use of the product, Arita New Valve will actively adopt and improve feedback from users on product quality, performance, improvement opinions or other constructive suggestions, so as to further improve product quality and better return users.